Comments & Complaints

Patients wishing to comment on the services provided should contact the practice manager. We are currently setting up a Patient Participation Group. If you are interested in joining please ask Reception for details.

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

Full details are given in our Patient Information Leaflet or you can contact our practice manager.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice please let us know. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.

If you need assistance in making your complaint you can contact SEAP (Southampton and Isle of Wight), or Healthwatch Hampshire (Winchester):

For further information on any NHS service please see www.hampshire.nhs.uk